Terms and Conditions

This Policy was drafted in Portuguese. If there is a conflict between the English translation and the Portuguese version of these terms then, to the extent permitted under applicable law, the Portuguese version shall prevail.


These Terms and Conditions govern the use of the Gota a Gota Wine House website. By accessing this site, you are confirming that you have read and accept the terms and conditions defined herein.


CONDITIONS OF USE

This website is managed by Pretexto Favorito Lda (Gota a Gota Wine House ) with headquarters at Rua de Cedofeita 572, 4050-175 Porto, Portugal, under the unique registration and tax identification number 513747389, hereinafter referred to as Gota a Gota Wine House.

The website is provided free of charge to the User for his personal use and is subject to these Terms and Conditions.

The content posted on this site is owned by Gota a Gota Wine House and must not be republished, sold, reproduced or redistributed without proper consent.

It is not permitted to use this Site for the dissemination or transmission of any type of content for illegal purposes or prohibited by these Terms and Conditions.

We reserve the right at any time and without prior notice, to prevent or limit the User's access to all or part of this website.


COOKIES

We use our own and third-party cookies to enable the effectively performing of our website and to enhance your browsing experience. By using the Gota a Gota Wine House website you are consenting to the use of cookies in accordance with our Privacy Policy.


EXTERNAL LINKS

The Gota a Gota Wine House website may contain links to other external websites operated by third parties and which are not under our control. Therefore, we do not assume responsibility for the content of these sites.


CONSUMPTION OF ALCOHOLIC BEVERAGES

The purchase of products at the Gota a Gota Wine House Online Store is only allowed to people of legal drinking age in their country of origin and without any legal impediment or restriction that prevents them from purchasing this type of beverage. In Portugal, the minimum age allowed for the consumption of alcoholic beverages is 18 years old. By accessing this site, you are confirming that you comply with these assumptions.


CUSTOMER ACCOUNT

The User commits not to use false identities. Takes responsibility for the accuracy of the data provided and undertakes to update them in Customer Account whenever changes occur.

The Customer is responsible for providing correct and complete shipping details that enables the proper order processing. Gota a Gota Wine House is not responsible for any delays, non-deliveries or returns of orders due to error or insufficient data communicated by the Customer. An incorrect or incomplete delivery address information may lead to an order return, incurring additional costs for the Customer. See EXCHANGES AND RETURNS from our Refund Policy.

The Customer commits to keep identification and password secure in order to prevent any access to the account by third parties.


ADVANTAGES OF CREATING A CUSTOMER ACCOUNT

Automatic filling of shipping and billing information during the checkout, be able to subscribe our marketing communications, tracking orders and managing you customer access information.


PRODUCT INFORMATION

Despite all our efforts, this website may contain typing errors in pricing and in any other information.

Gota a Gota Wine House reserves the right at any time and without prior notice, to change or rectify information about products, services, pricing, promotions and commercial conditions, unless if there is an order in progress with that information. See ORDERS conditions.

The product image, although we try to make it as reliable as possible, is merely illustrative, can be changed at any time and without prior notice, and may differ from the product subsequently received.

Products presented in the Online Store may not be available in-store. The opposite could also happen.

All products presented are subject to out of stock and price changes.

All prices displayed are in Euros (€) and inclusive of VAT (value added tax) at the current rate, unless otherwise stated.

Promotions and commercial conditions disclosed at Gota a Gota Wine House Online Store are not valid in-store, unless otherwise indicated.

In case you cannot find the wine you want available in the Online Store, please contact us using our Contact Form or the email address shoponline@gotaagota.pt.


ORDERS

Orders will just be confirmed and processed after effective receipt of payment. An order placed without confirmed payment will not constitute in itself a product reservation.

If the payment is not confirmed within 14 days, the order will be automatically cancelled.

All placed orders are subject to confirmation. In case of a price typing error, we reserve the right to correct it at the order processing moment, with the proper information by telephone or by email to Customer. If the correct price of the product is lower than charged in the order, the difference will be refunded. If the correct price of the product is higher, Customer may choose to pay the difference or to cancel the order and its refund if payment has already been made.

In the event that an order cannot be satisfied in part or in its entirety, the Customer will be contacted in order to find the most appropriate solution.

Any order may be canceled before shipping. If you wish to cancel an order, please contact us using our Contact Form or the email address shoponline@gotaagota.pt.

If you wish to cancel an order after its shipment has already been confirmed, please contact us using our email address shoponline@gotaagota.pt so we can find the most suitable solution. Additional costs may occur. See EXCHANGES AND RETURNS from our Refund Policy.


PAYMENT METHODS

Payment methods accepted at Gota a Gota Wine House Online Store are by Bank Transfer, MB WAY, ATM Reference, Debit Card, Credit Card and PayPal, as available at the Checkout.


ORDER PAYMENT STATUS

Each order may have one of the following possible payment status:

Abandoned: The order was registered but the Customer abandoned the purchase at the time of payment.

Open: The order was registered but at the time of payment the Customer decided to go back to the store or update the products on the shopping cart. If payment is not completed after 1 hour the order status will automatically change to Abandoned. The customer can still complete the purchase before this status change and in that case, after payment is confirmed, the status of the order will be changed to Paid.

Pending Payment: The order has been registered but payment has not yet been confirmed. It does not in itself constitute a reservation. The order will only be processed after payment confirmation.

Paid: The order has been registered and its payment confirmed. The order will be processed from this moment on.

Canceled: The order was canceled due to out of stock, lack of payment or by Customer's request.


SHIPPING COSTS

Collect in Store free of charge.

Free shipping to Continental Portugal on orders of and over €60. The shipping cost offer will be calculated on the "ORDER REVIEW". Not combinable with any other offers or discounts, unless otherwise stated.

Free deliveries in Porto City on orders of and over €30. If you are living in Porto City and you would like to receive our wines free of charge, at home (or at the hotel), please contact directly the Wine Store. Orders placed before 18:00 will be delivered on the same day (after store closing time and except out of stock items). Minimum delivery value of €30. Not combinable with any other offers or discounts, unless otherwise stated.

Shipping Costs are automatically calculated on the Online Store considering the shipping address and the number of bottles to be shipped. During Checkout, will be displayed the shipping options and its prices in order to be able to select the one that is most convenient for you. In case there is a shipping offer, it will be calculated on the "ORDER REVIEW". Except to the free deliveries in Porto City mentioned in the previous point in which it is required contact directly the Wine Store.

Shipping costs are calculated in levels up to 3, 6 and multiples of 6 bottles. However, you can select the quantity you want.

Shipping costs are defined on the Online Store for a maximum of 36 bottles. For more information or larger quantity please contact us.

In case you cannot find the Country or Region you need in the shipping options, please contact us using our Contact Form or the email address shoponline@gotaagota.pt to assess the situation.


DELIVERIES

You can choose to pick up your order at the store or send it to a specified address.

If you are visiting Porto City and would like to receive your order at the Hotel where you are staying, introduce the hotel details at the shipping address. Do not forget to mention the room number to avoid any loss.

In case of choosing to collect your order in store, you should wait to receive our email confirmation of order ready to be picked up and be accompanied by your Order Proof.
Store Address:
Gota a Gota Wine House
Rua de Cedofeita 572
4050-175 Porto, Portugal

Gota a Gota Wine House is not responsible for shipments made to countries whose law does not allow the entry of alcoholic beverages. It is Customer's responsibility the apprehension of any order, as well as the payment of any customs duty and return fees that may occur therefrom. In case of order returns Gota a Gota Wine House will refund the amount corresponding to the returned products deducted from any fees and costs that may occur therefrom. In case of doubt, contact us before ordering.


DELIVERY TIMES:

Collect in Store - 1-2 business days
Mainland Portugal – 2-3 business days
Autonomous Regions of Madeira and Azores – 10-20 business days
Mainland Spain – 2-4 business days
Balearic and Canary Islands and Enclaves of Ceuta and Melilla (1)8-14 business days
Germany, Austria, Belgium, France (1), Netherlands, Luxembourg – 3-5 business days, 8-14 business days (Corsica - France)
Denmark, Slovakia, Slovenia, Hungary, Latvia, Lithuania, Poland, Czech Republic – 4-8 business days
Croatia (1), Estonia (1), Ireland (2), Italy, Sweden (2)4-8 business days (Mainland), 8-14 business days (Islands)
Bulgaria, Finland, Mainland Greece, Romania - 5-10 business days
Greek Islands, Cyprus, Malta (1) - 8-14 business days
Norway, Switzerland (3) - 8-14 business days
United Kingdom (4) - 8-14 business days
Hong Kong, Japan, Macau, South Korea, Australia, New Zealand (5) - 3 a 4 dias úteis
United States, Puerto Rico - 20-30 business days

(1) Balearic Islands (Spain), Canary Islands (Spain), Ceuta (Spain), Melilla (Spain), Corsica (France), Dubrovnik-Neretva (Croatia), Lika-Senj (Croatia), Primorje-Gorski Kotar (Croatia), Šibenik-Knin (Croatia), Split-Dalmatia (Croatia), Zadar (Croatia), Hiiumaa (Estonia), Saare (Estonia), Gotland (Sweden), Greek Islands, Cyprus, Malta - To these destinations, shipments of a maximum of 6 bottles are allowed. If you want to order a larger quantity, we will send in separate shipments and at different moments.
(2) Ireland - To Ireland, shipments of a maximum of 6 bottles are allowed. If you want to order a larger quantity, we will send in separate shipments and at different moments.
(3) Norway, Switzerland - To these destinations, shipments of a maximum of 6 bottles are allowed. If you want to order a larger quantity, we will send in separate shipments and at different moments. Customs duties may be charged, which will be the responsibility of the Customer.
(4) United Kingdom - To United Kingdom, shipments of a maximum of 6 bottles are allowed. If you want to order a larger quantity, we will send in separate shipments and at different moments. Customs duties may be charged, which will be the responsibility of the Customer.
(5) Hong Kong, Japan, Macau, South Korea, Australia, New Zealand - To these destinations, shipments of a maximum of 6 bottles are allowed. If you want to order a larger quantity, we will send in separate shipments and at different moments. Customs duties may be charged, which will be the responsibility of the Customer.

Delivery times are merely indicative. Despite all our efforts to ensure that they are met, these delivery times may change for reasons that are not under our control, therefore we will not assume responsibility for any delays.

During festive seasons, holidays and vacation periods, orders processing may take longer. In the months of July, August, September, November and December, usually there is a larger delivery time constraints.

As we are a family business, there may be some vacation periods when orders processing may not be immediate. But these situations will be properly announced on the Website.

The orders processing is carried out during the Store's opening hours (Tuesday to Saturday, except vacation periods duly announced on the Website).

Orders are shipped from Tuesday to Friday. Expeditions are not carried out on Monday, Saturday, Sunday and holidays.


DISPUTES

In case of dispute, the Consumer may resort to the European Platform for Online Dispute Resolution or to the following Alternative Dispute Resolution Entity:

CICAP - Centro de Informação de Consumo e Arbitragem do Porto
Email: cicap@cicap.pt
Address: Rua Damião de Gois, 31 – Loja 6, 4050-225 Porto, Portugal.
Telephone: + 351 225 508 349
Fax: +351 225 026 109

AMENDMENT OF TERMS AND CONDITIONS

We may update these Terms and Conditions at any time as a result of our update policy and in accordance with the current law. We recommend that you periodically review this document to stay up to date.

Despite all our efforts, there may be typing errors or some missing information. For any questions concerning our Terms and Conditions, please contact us using our Contact Form or the email address shoponline@gotaagota.pt.


Terms and Conditions revised and updated at August 19, 2022